The QA team before me all left due to the lead and have warned many of the agents about them. They will ignore you at times, and when you try to ask questions, they will just reiterate your questions into statements and move on. The lead can be unprofessional at times, and I don't mean joking here and there to lighten the mood, I mean there is not much support given by them. The QA area especially is the worst position to be in, the lead is in a different country and doesn't communicate well nor do they understand the information given by them. The company tends to make a lot of promises that never get fulfilled, this is due to how unorganized they are and lack of communication. I will admit they can be pretty lenient when it comes to attendance, but because they keep losing agents, supervisors, and QAs. Look, the job is okay as an agent but not for long due to the constant changing of information and misinformation spread by different people. Just do what youre supposed to in order to successfully attain and actually keep a job, and youll be just FINE! Theres really nothing else to it ladies and gents. Other than that, just make sure youre really about the job, or otherwise you will not last too long here, if youre not terminated before then, as they are VERY adamant about their attendance policy. Its the worst when you get onto the floor and the systems are ALWAYS seeming to have issues working properly or not allowing us employees to sign in successfully. The worst part of it all, in my own opinion, is that the job itself really isnt THAT bad, as long as you focus when in training. I do love that there is quite a diverse range of people that work here, and that's ALWAYS a plus for me in the workplace. It's frustrating having to be pushed back that way, but it is NOT the fault of ATENTO. I have no issue with them whatsoever, but it shouldn't be used as a means of who gets better treatment at ANY job for that matter! The campaign we're on currently is pretty cool, though they NEVER seem to issue credentials in a timely manner. There is some slight favoritism here, especially towards apparent members of the LGBTQ community.
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